CANCELLATION POLICY
THIS IS A NON-SMOKING PROPERTY !!! IF THE PROPERTY IS FOUND TO HAVE BEEN SMOKED IN, THERE WILL BE AN ADDITIONAL CHARGE TO YOUR ACCOUNT.
A 30 day notice is required for all Cancellations. Cancellations that are made more than 30 days prior to arrival, will be refunded 50% of the down payment. Cancellations or changes that result in a shortened stay that are made within 30 days of arrival, forfeit the full advance payment & deposit unless the condo is rebooked for the reservation dates. If the condo is rebooked, you will be given a refund for the dates that do rebook, minus a $100 administrative fee. Early departure does not warrant any refund of rent or deposit.
In case of a Hurricane, refunds will be given if there is a “Mandatory” Evacuation Order given for the area that the property is located in. At that time, refunds will be given on any unused portion of rent from the date the Evacuation Order starts to the date the Evacuation Order is lifted. No refunds will be given outside of the Evacuation Order dates. Photo ID must be presented within 48 hours of booking. If we do not receive your photo id or if it is discovered that you do not meet the age restrictions for this rental, the reservation will be cancelled and all cancel policies will apply.
We offer Travel Insurance if you are concerned about having to cancel due to unknown circumstances. $200 Security Deposits applied to Reservations for 30+ days.
Rental Agreement, Policies & Payment Authorization
The guest understands and agrees to all of the following:
- DEPOSITS / PAYMENTS
– A $200 down payment is required on all bookings to reserve the property. This down payment applies toward the reservation total. The reservation balance is due no later than thirty days prior to the first day of rental. If payment in full is not received on time, the reservation is subject to our cancellation policy. If reservation date is less than 30 days of arrival, payment in full is due at the time of booking.
– A $200 security deposit is required for all rentals and will be charged to your card on file 2 days prior to arrival and refunded 10-12 days after departure. Any lost keys, pool bands, extensive cleaning or damage to the property during your stay, which is not covered by the terms of the damage waiver, will be charged to the deposit.
– A photo id must be presented within 48 hours of booking for identification purposes. If a photo id is not received within 48 hours, your reservation will be cancelled and you will be held to our cancellation policy rules. Once we receive your photo id, you will be emailed a confirmation of your reservation. Please verify that all of the information on your confirmation is correct.
– Accepted forms of payment are Visa, Mastercard, Discover, E-checks. If you would like to pay your balance by personal check, please mail to Ocean Breeze Beach Vacations, 119 Pinnacle Place, Suite A, Little River, SC 29566. The check must be received no later than 30 days prior to arrival. Please call our office and inform us if you plan on mailing a check, so that your credit card on file will not be charged for the balance. There will be a charge of $50 to your account for any returned/NSF checks.
– Changes to your reservation can be made 31+ days prior to the arrival date. No changes are allowed within 30 days of arrival. Each change will require a change form to be filled out and incur a $50 reservation change fee (with the exception of adding additional days). - CANCELLATIONS
– Cancellations made 30 days or more prior to arrival, will be refunded 50% of the down payment.
– Cancellations or changes that result in a shortened stay that are made within 30 days of arrival, forfeit all monies paid, unless the property can be rebooked at the same rental dates and rate. If the property is rebooked for the reservation dates (partially or fully), a refund will be issued for the rental rate that we were able to rebook the property for at the last minute, minus $100 cancel fee. Early departure does not warrant any refund of rent or deposit.
– In the event of a Hurricane, refunds will only be given if there is a “MANDATORY” evacuation order given for the area that the rental property is located in. At that time, refunds will be given on any unused portion of rent from the date the evacuation order starts to the date the evacuation order is lifted. No refunds will be given outside of the evacuation order dates. Travel insurance is offered by several online companies, if you think that you might have to cancel for various reasons. - AGE AND GROUP RESTRICTIONS
– Guest certifies that he or she is at least 25 years of age and will provide proof of age. We do not rent to anyone under the age of 25, photo id is required upon booking. We do not rent to non family groups unless everyone in the group is 25 or older. If a renter is found to be in violation of this rule, the rental agreement will be immediately terminated and the renter will be cancelled or evicted with no refund. This age restriction is clearly noted on all ads prior to booking a reservation. RESERVATIONS MADE BY PERSONS NOT MEETING THE MINIMUM AGE REQUIREMENT, WILL BE HELD TO OUR CANCELLATION POLICY RULES AND MAY FORFEIT ALL MONIES PAID TOWARD THE RESERVATION IF THE PROPERTY CANNOT BE RERENTED.
– House parties are prohibited. No more occupants are allowed in unit than the number specified at the time of booking by the agent or than specified in our ads. - NO PETS / NO SMOKING
– ALL OF OUR PROPERTIES ARE NON-SMOKING AND NON-PET FRIENDLY. If you are found to be in violation of these rules, renter will be evicted with no refund. In addition, because this violation is deemed by Manager to be intentional, as in smoking in a “non-smoking” property or having a pet in a “no pets allowed” property or just caused by negligence, reimbursement will not be covered by the Damage Waiver Plan and a $200 charge will be deducted from the Tenant’s credit card to cover the deep cleaning of the property.
– Please disclose if you require a service animal, as some resorts require that the service animal be registered with the resort prior to arrival.
– If there is damage to the property, additional charges will also be deducted from the credit card on file. Should manager be unable to recover costs from the credit card on file, Tenant is responsible to provide an alternative method of reimbursement within 48 hours of notification.
– THE RENTER IS RESPONSIBLE TO ENSURE THESE POLICIES ARE NOT VIOLATED. - CHECK-IN
– Check in time is after 4pm. On your day of arrival, you will receive all of your check-in instructions via email, so please be sure that your email address is correct with our company. All efforts will be made to have your vacation rental cleaned and ready by your arrival time, but this is not guaranteed. While delayed check-ins are uncommon, occasionally extra time may be required due to any unforeseen circumstances and to ensure the property meets our housekeeping standards. Housekeeping and Maintenance personnel must provide services between occupancies for every property.
– If your reservation requires picking up keys at our office, they will be available after 4pm. If you are unsure whether the property is ready to occupy or not, please contact our office. (If you are found to be in the unit early Housekeeping will NOT enter to clean the unit with your personal items in it, and you will be charged $100 per hour for an unapproved early check-in). - CHECK-OUT
– Check out time is prior to 10:00 a.m. Check-out time must be met in order for Housekeeping to be able to properly clean our properties before the next guest’s arrival.
– If you depart the rental property significantly earlier than check-out time, please call or email our office. Our housekeepers would greatly appreciate having a little more time to clean and sanitize the property for the next guest.
– Guests occupying the property beyond the check-out time without approval from a Manager of Ocean Breeze Beach Vacations, will be charged $100 per hour for an unapproved check-out time. (This provision shall not be construed to permit the Tenant to stay an additional night or stay beyond the check-out time.) - LATE ARRIVALS/EMERGENCIES
– If you will be arriving late, after office hours, please call our office and make arrangements ahead of time for your keys to be left in our outside key box.
– In the event of an after-hours emergency, please call our after-hours number provided in your check-in instructions. Please remember that this line is for actual emergencies only, ie water leaks, ac not working, etc. and will be responded to as soon as possible.
– There will be a minimum charge of $50, billed to your account, for any after-hours lockouts or non emergency services. - PARKING / KEYS
– If the property that you have rented requires a parking pass to be displayed, you will find them in the side pouch of the linen bag (unless instructed otherwise). Passes are distributed according to the size of the property that you are renting. Studio and 1 bedroom condos are allotted one parking spot, 2 or 3 bedroom properties are allotted 2 parking spots.
– Pool bands will be in the side pocket of the linen bag, if pool bands are required at the resort.
– If you have rented a property that uses a hard key for entry and you lose the key, you will be billed by a locksmith for having to rekey the lock. If the property has a lockbox for key storage, take advantage of using that lockbox so that you are not carrying the keys around with you and taking a chance on losing them, especially when going to the beach or pool.
– If you are staying at a resort that uses digital keys for entry (cards , key fobs etc), you will be charged a key deposit for those keys. Should you lose a digital key, you will forfeit the key deposit. - SUGGESTED ITEMS TO BRING
– Our rentals are privately owned and not furnished with paper products or toiletries.
– Some recommended items to bring are toilet paper, paper towels, dish soap, laundry detergent, tissues, trash bags, bar soap, beach towels (beach towels are available for rent with your linen package by calling our office).
– There are several companies, here at the beach, that have rentals for baby cribs, strollers, wheelchairs etc, such as North Strand Beach Service or Vacation Equipment Rentals. - HOUSEKEEPING / MAINTENANCE
– Daily maid service is not provided, cleaning is provided upon departure only.
– Upon arrival, please inspect your rental property and immediately report, along with photos emailed to our office, any issues or significant damage to our office to ensure that you will not be held accountable for the damage. A Housekeeping or Maintenance tech will be dispatched immediately to the property.
– Any issues with cleaning MUST be reported when you first arrive and not after you have occupied the property for any length of time. We cannot rectify or validate any cleaning issues after you have occupied the property.
– Rates will not be adjusted, nor refunds issued for failure of any appliances or equipment breakdowns, resort amenity issues, construction, road repairs, unit cleanliness, maintenance, internet service connection issues or if you find the décor or furnishings unacceptable to your preferences.
– All of our properties are individually owned and furnished to the each Owner’s taste, no two properties are the same.
– We will make every effort to resolve any issues as soon as possible, as to not inconvenience your vacation.
– Neither the owner nor the rental agent shall be responsible for providing any additional furnishings or equipment not presently furnished in the unit.
– Any locked closet is reserved for storage of the owner’s property and is not included in this rental, therefore, should not be opened. If it is found that the lock has been tampered with and the closet has been opened by someone in your rental party, there will be a fine assessed of $200 to cover any missing items and repair the lock. If you notice an unlocked owner’s closet upon your arrival, please call our office immediately to report it.
– Maintenance techs, employed by Ocean Breeze Beach Vacations, may re-enter premises during normal working hours (9:00 a.m. to 6:00 p.m.), with the exception of after-hours emergencies, for the purposes of effecting necessary repairs and/or maintenance. - LINENS
Linen packages are included in the departure clean fee and include:
1 bed =1 sheet set, 4 towels, 4 washcloths, 2 hand towel, 1 kitchen set
2 beds=2 sheet sets, 8 towels, 4 washcloths, 2 hand towels, 1 kitchen set
3 beds=3 sheet sets, 12 towels, 12 washcloths, 3 hand towels, 1 kitchen set
4 beds=4 sheet sets, 16 towels, 16 washcloths, 4 hand towels, 1 kitchen set
5 beds=5 sheet sets, 16 towels, 16 washcloths, 4 hand towels, 1 kitchen set
6 beds=6 sheet sets, 16 towels, 16 washcloths, 4 hand towels, 1 kitchen set
7 beds=7 sheet sets, 16 towels, 16 washcloths, 4 hand towels, 1 kitchen set
– Linen packages DO NOT include setting up beds. You can contact our office if you would like to arrange for setups, additional towels, beach towels etc. (additional fees may apply).
Extra rentals
Sheet sets $15 per set=fitted, flat, pillowcases
Towel sets $10=2 towels, 2 washcloths, 1 hand towel
Kitchen sets $4=1 kitchen towel, 1 kitchen dishcloth
Beach Towels $8=2 beach towels
Bath mat $4=2 bathmats
Bed Setup $5=making beds prior to arrival
The linen bag will be dropped off in your condo on day of arrival. All linens will remain sealed inside the bag for your protection (unless you purchase bed setups).
– Upon departure, place all of the dirty linens in the large drawstring bag provided, do not put dirties back in the blue bag. Please verify that all linens that you received are accounted for.
– We do not swap out dirty linens, most resorts have laundry facilities within the building. Many of the larger properties have washer/dryer inside the unit.
– DO NOT place any of the linens outside of the rental property or in laundry chutes at the resorts. You will be charged for any missing or damaged items from the bag, as follows:
Bath towel $7.55, Hand towel $5.39, Washcloth $4.31, Kitchen Towel $4.75, Kitchen
Dishcloth $2.70, Twin Flat or Fitted sheet $16.20, Full Flat or Fitted Sheet $17.28,
Queen Flat or Fitted Sheet $18.36, King Flat or Fitted Sheet $20.52, Standard
Pillowcase $7.56, King Pillowcase $9.72, Twin Mattress pad $27, Full Mattress pad
$30.24, Queen Mattress pad $32.40, King Mattress pad $34.56 - DAMAGE WAIVER PROTECTION
– On your rental agreement you will find a $59 Damage Waiver fee listed in your booking charges. This fee is taken in lieu of charging a larger refundable security deposit, and is non-refundable. This fee offers you, our guest, as well as the owner of the home protection against accidental damages, up to $1,000, at the leased property during your occupancy. A refundable cash security deposit cannot be accepted in lieu of this fee, as this protection plan is designed to simplify the claim process, if a claim must be made, for the owner of the home.
– The Damage Waiver Fee plan is designed to cover accidental and unintentional damages to the rental property that occur during your stay.
– The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry in to the owner’s supply closet, unauthorized pets, extensive cleaning required at checkout, smoking or any other damage that is not reported prior to guest checkout.
– The guest will be notified of any Excess Damage Costs in writing.
– Any accidental damages that exceed $1,000.00 (one thousand dollars) will be charged to the guest’s credit card on file.
– Guest assumes full responsibility for any items found to be missing and any damage due to misuse, negligence or action on Guest or Guests Visitor’s part, except in the case of normal wear and tear.
– To ensure that you are not charged for any damages, you are responsible for reporting any accidental damages that occur during your stay to Ocean Breeze Beach Vacations in a timely manner, prior to checkout.
– Coverage under this plan is not provided for loss or damages due to:
a) Intentional acts or gross negligence
b) Any damage that occurs if you are in violation of the lease agreement
c) Loss, theft or damage to any personal effects owned by you or brought on the covered Trip by you
d) Loss, theft or damage caused by any person other than you or your traveling party with whom you share the rental. - DURING YOUR STAY
– Keep refrigerator setting on medium/halfway. Turning the setting all the way up on high can cause the coils to freeze and it will no longer cool. If the freezer is still working, more than likely, the temperature setting is the problem. It can take up to 10 hours after cleaning for the refrigerator to completely cool back down, especially after filling it with groceries.
– Always double check the doors each time that you leave, to ensure that they are locked.
– Dispose of trash in the proper receptacles at the resorts. If you are unsure of where to take the trash, please contact our office.
– Always keep the ac running in the summer months and a fan running in the cooler months. This will help keep the humidity down inside the property, especially close to the ocean.
– Do not leave the sliding doors open for a long period of time. This can cause your ac to freeze up and also let in unwanted visitors like Palmetto bugs, which live in the palm trees around the properties.
– No grilling or throwing items off of the balconies - DEPARTURE RESPONSIBILITIES (if departure rules are not completed, you will be charged and additional clean fee)
– Dispose of all food items that you do not plan on taking with you
– Remove all trash from the property and dispose of in the appropriate trash receptacle
– Place all used linens in the large drawstring bag provided for you, do not place dirties in the blue bags with any clean linen that was not used. Lay bedspreads/comforters/blankets across the beds and do not place with the dirty wet towels as this can damage them.
– Wash all dirty dishes or load dishwasher and start it, there is a dishwasher pod provided in the side pocket of your linen bag
– Leave ac running in summer so it will be pleasant for the next guest
– Return furniture to it’s original location
– Double check that all doors are locked when you leave - LOST & FOUND
– Agent and Owner cannot assume any responsibility for articles left on the premises by the Renter. Items found in the property that do not belong to the Owner, will be held in our office for 2 weeks. Any items requesting to be returned are subject to a $20 handling fee plus all shipping costs. After 2 weeks, the items will be donated to a local charity. - ADDITIONAL TERMS AND CONDITIONS
– By renting this property, you are assuming all risks and liabilities for any damage done to the property during your stay.
– Guest agrees to take all reasonable steps to see that members of his or her family and other occupants adhere to the rules and regulations emailed to them within the check-in instructions and resort rules posted within the resort. That if a guest or any member of his or her party violates any of the rules or conditions of this contract, the agent may terminate this contract and enter the premises by force if necessary, or by statutory proceedings.
– The agent or owner of the property rented shall not be liable for any damage or injury to tenant/renter or to any other person, or to any property occurring on the premises or any part thereof, or in common areas thereof. Renter agrees to hold agent/owner harmless for any claims for damage, no matter how caused.
– Rental agent or Vendor of the agent, may re-enter the property during normal working hours (9:00am to 6:00pm), with the exception of after-hours emergencies, for the purpose of effecting necessary repairs and/or maintenance.
– Agent/owner will not be held responsible for acts of theft or vandalism or other damage to guest’s personal property or vehicle.
– To indemnify owner for any damage to the condo, grounds, furnishings, equipment and household items therein which occur during the guest’s occupancy, excluding normal wear and tear. Guest understands that any damages that are discovered to exist or that occur during guest’s occupancy should be reported at the earliest possible time to the Ocean Breeze Beach Vacations. Damages by current renter are to be charged to the current renter. Any damage caused by you, someone in your rental party or anyone that you allow to enter into the property, must be reported immediately during your stay, to Ocean Breeze Beach Vacations.
– No compensation will be given for any temporary outage of electricity, cable, water, internet or issues with pest control, or any other issue in which Ocean Breeze Beach Vacations has no control over. If you are staying at a resort, these issues are usually managed by the HOA (Homeowner’s Association) at the resort. Any outage should be reported to our office immediately, so that we can report it to the resort and try to get you an answer as to when the issue should be resolved. In the event that the outage cannot be restored, Ocean Breeze Beach Vacations has the right to substitute another rental property, if available, for the remainder of the reservation.
– There will be a $50 administrative fee, per occurrence, for each credit card chargeback dispute initiated by the Guest for charges related to their reservation stay.
– In the event of destruction of the premises by flood, fire or other casualty, any unearned rental will be prorated and refunded to the guest/renter.
– The rental property may not be sublet or this agreement assigned without written consent of the rental agent or owner. - PAYMENT AUTHORIZATION:
I am providing my Credit/Debit Card number as a guarantee of payment to Ocean Breeze Beach Vacations, Inc. I agree to pay all rent and charges related to property rental. I accept all terms of this rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of my reservation with Ocean Breeze Beach Vacations, Inc. I understand that these costs will be charged to my Credit/Debit Card on file. In the absence of another payment arrangement, I authorize Ocean Breeze Beach Vacations, Inc to charge my Credit/Debit Card for payment of these items. I agree that this credit card authorization cannot be revoked and will not terminate until 20 days after rented premises is vacated. I agree that Ocean Breeze Beach Vacations, Inc may process additional charges, including but not limited to:
– Damages beyond normal wear and tear
– Excessive cleaning
– Late check-out fees as outlined in this rental agreement
Signed rental agreements and a copy of your photo id, must be received by our office within 48 hours of booking or the reservation will be canceled and our cancellation policy will apply.
I am aware that a representative will contact me to confirm this reservation and that cancellation policies apply
By checking the “I Agree” box, Guest certifies that he/she has read carefully the limitations on this rental property as set forth in this agreement and agrees to abide by such limitations.
